Average timescales for Selectamark to respond to enquiries received by:

• telephone - 2 business days
  
• post - 3 business days
• email - 2 business days
• internet - 2 business days

Average timescales for processing information submitted by:

• telephone - n/a
  
• post - 5 days (individual returns) - 4 weeks (bulk returns)
• email - n/a
• internet - immediate

The period used to determine the above service level is 3 months.

Fees

Fees for members of the public

• registration of assets and/or users - FREE via online account
  
• changing ownership details - FREE via online account
• reporting assets as lost or stolen - FREE via online account
• checking information held on the database - FREE via online account
• cancelling user/asset registration - FREE via online account

Fees for Police and other law enforcement agencies

• checking information held on the database - FREE