Information exchange policy

Selectamark has implemented a policy for exchange of secure information. This covers third parties: 

  • registering assets on the secure asset register
  • searching for assets on the secure asset register
  • reporting assets as lost or stolen
  • reporting assets as found
  • transferring ownership or otherwise updating ownership information

The information exchange policy covers secure information transferred electronically (e.g. via email and internet), physically (e.g. by post or in person), by telephone and by fax.

A general user's access shall be restricted to:

  • creating and updating their account
  • registering assets on the secure asset register
  • searching for assets on the secure asset register
  • reporting assets as lost or stolen
  • reporting assets as found

A registered keeper's access shall be restricted to that which a general user is restricted to.

A police officer's access shall be restricted to:

  • searching for assets on the secure asset register

Registration

Registrations on to the database are accepted by the following methods:

  • online
  • by post

Selectamark will endevour to enter postal registrations as soon as possible onto the database and in any event within 10 days of receipt. There are certain periods during the year when literally thousands of registration forms are received and to ensure good security procedures and quality of data input, small backlogs are possible.

On the other hand, online registrations are immediate but do require you to have available your:

  • kit code
  • kit pin 

Exchange of secure information via the internet

Selectamark will provide a "yes" or "no" answer to the question "Is asset xxxx registered as lost or stolen?" (where xxxx is the asset registration number marked on the asset) to a general enquirer.

Selectamark will also provide a "yes" or "no" answer to the question "Is xxxx the registered keeper of asset xxxx?" (where xxxx is the asset registration numberon the asset) to an enquirer providing: 

  • the enquirer has appropriate access privileges, and
  • the telephone number dialed in order to contact the enquirer is the registered contact telephone number for that enquirer

Selectamark will also provide access to additional information about the asset and registered keeper to Police and Law Enforcement officers if:

  • the Police or law enforcement officer is a currently serving police officer with a registered official police email address, and
  • the registered keeper has agreed to the information being supplied to law enforcement officers OR Selectamark is otherwise required by law to release that inforamtion.*

There is an exemption in the Data Protection Act 1998 (the Act) that allows organizations to give out personal information for the purposes of preventing or detecting a crime, or catching and prosecuting a suspect (Section 29 - Crime and Taxation).

Such information will be limited to registered keeper name, address, telephone and contact email. Selectamark will not provide details of assets registered.

Exchange of secure information by email

Not available.

Exchange of secure information by post

The advertised address for the secure asset register is:

Shields Crime 
1 Sandhurst Avenue
Kingston 6
Locksbottom


Selectamark will provide a "yes" or "no" answer to the question "Is asset xxxx registered as lost or stolen?" (where xxxx is the asset registration number marked on the asset) to a general enquirer. 

Selectamark will also provide a "yes" or "no" answer to the question "Is xxxx the registered keeper of asset xxxx?" (where xxxx is the asset registration numberon the asset) to an enquirer providing: 

  • the enquirer has appropriate access privileges, and
  • the letter is sent to that enquirers registered address

Selectamark will supply additional information about the asset and registered keeper to law enforcement officers if: 

  • the asset to which the details relate is registered (or thought to be) lost or stolen
  • the information is supplied to the enquirers registered address and that address is recognised as being a police station or other such law enforcement office, and
  • the registered keeper has agreed to the information being supplied by law enforcement officers or Selectamark is otherwise required by law to release the information.

Selectamark will not provide anyone other than the registered keeper or law enforcement officer access to any secure information about the assets or keepers.

Exchange of secure information by facsimile

Not available.

Exchange of secure information by telephone

The advertised telephone numbers for the Secure Asset Register are:

SelectaDNA & Selectamark LPS 1225 
0800 169 5373 or 01689 860448 
Office hours 9.00-5:00pm (Monday-Friday excluding Bank Holidays). Voicemail available during out of office hours.

Bikeregister.com 
0800 587 4739 or 01689 862708 
Office hours 9.00-5:00pm (Monday-Friday excluding Bank Holidays). Voicemail available during out of office hours.

Selectamark will provide a "yes" or "no" answer to the question "Is asset xxxx registered as lost or stolen?" (where xxxx is the asset registration number marked on the asset) to a general enquirer. 

Selectamark will also provide a "yes" or "no" answer to the question "Is xxxx the registered keeper of asset xxxx?" (where xxxx is the asset registration numberon the asset) to an enquirer providing: 

  • the enquirer has appropriate access privileges, and
  • the telephone number dialed in order to contact the enquirer is the registered contact telephone number for that enquirer 

Selectamark will not provide anyone other than the registered keeper or law enforcement officer access to any secure information about the assets or keepers.